Frequently Asked Questions

Most of our standard agents can be set up and running within 24 hours. The process involves: 1) Choosing your agent and completing payment, 2) A brief onboarding call to configure the agent for your business, 3) Integration with your existing systems (if needed), and 4) Testing and go-live. Custom agents may take 1-4 weeks depending on complexity.

We don't offer traditional free trials because our agents are so effective that once businesses start using them, they become essential to operations. However, we do offer a 30-day money-back guarantee for new customers. If you're not completely satisfied within the first 30 days, we'll provide a full refund.

To get started smoothly, please have: 1) Access to your email/communication platforms, 2) Login credentials for systems you want to integrate, 3) A clear idea of your business processes you want to automate, 4) Contact information for team members who will work with the agents. Our team will guide you through the specific requirements during onboarding.

Absolutely! Many customers start with one agent and gradually add others. We offer bundle pricing for multiple agents, and our team can help you plan a phased implementation approach that maximizes benefits while minimizing disruption to your operations.

Our pricing is transparent and subscription-based. Each agent has a fixed monthly price: Email Agent (€85/month), Chatbot Agent (€25/month), LinkedIn Leads Agent (€450/month). There are no hidden fees, setup costs, or long-term contracts required. You can cancel anytime with 30 days notice.

Yes! We offer attractive bundle discounts when you purchase multiple agents. The more agents you add, the better the savings. Contact our sales team for custom pricing on bundles of 3+ agents. Enterprise customers also receive volume discounts and special pricing.

We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers for enterprise customers. All payments are processed securely through Stripe with bank-level security. We can also accommodate invoice-based billing for larger organizations.

Yes, you can modify your subscription at any time. Upgrades take effect immediately, while downgrades take effect at your next billing cycle. If you upgrade mid-cycle, you'll be charged a prorated amount. Our customer success team can help you choose the best configuration for your needs.

No, there are no setup fees for our standard agents. The monthly subscription price is all you pay. Custom development projects and premium integrations may have additional one-time costs, but these are always discussed and agreed upon upfront with transparent pricing.

Our agents integrate through secure APIs and standard protocols. Common integrations include: Email platforms (Gmail, Outlook, Office 365), CRM systems (Salesforce, HubSpot, Pipedrive), Communication tools (Slack, Teams), and Custom APIs. Our technical team handles all integration work to ensure seamless connectivity.

Our agents are designed with multiple safeguards and learning mechanisms. However, if an error occurs: 1) We have monitoring systems that detect and alert us to issues, 2) All agent actions are logged for review and correction, 3) We provide immediate remediation and process improvements, 4) Our team continuously refines the agents based on feedback and performance data.

Security is our top priority. We implement: End-to-end encryption for all data transmissions, AES-256 encryption for data at rest, SOC 2 Type II compliance (in progress), Regular security audits and penetration testing, GDPR compliance for EU customers, and Dedicated security monitoring and incident response teams.

Yes! All agents come with customization options including: Response tone and style, Business rules and workflows, Integration preferences, Performance thresholds, and Reporting preferences. For advanced customization beyond standard options, we offer custom development services.

If you cancel your subscription: 1) You have 30 days to export your data, 2) We securely delete all your data after the retention period, 3) You receive confirmation of data deletion, 4) We maintain basic billing records as required by law. Our data retention policy is detailed in our Privacy Policy.

Our agents achieve industry-leading accuracy rates: Email Agent correctly categorizes and responds to 95%+ of emails, Chatbot Agent successfully resolves 85%+ of customer inquiries without human intervention, LinkedIn Agent achieves 15-25% response rates (industry average is 8-12%). We continuously monitor and improve these metrics.

We provide comprehensive analytics dashboards showing: Time saved (hours per week), Response time improvements, Customer satisfaction scores, Conversion rate improvements, Cost savings compared to hiring additional staff. Most customers see 3-5x ROI within 6 months through increased efficiency and revenue.

Our agents are trained on diverse datasets and can adapt to most industries. During onboarding, we: 1) Analyze your specific industry requirements, 2) Customize the agent's knowledge base for your sector, 3) Train the agent on your company's specific terminology and processes, 4) Continuously refine performance based on your feedback.

When agents encounter requests beyond their capabilities, they: 1) Intelligently escalate to human team members, 2) Log the interaction for learning purposes, 3) Provide clear communication about the escalation, 4) Learn from the resolution to handle similar requests in the future. This ensures nothing falls through the cracks.

We provide comprehensive support including: 24/7 technical monitoring, Business hours support (9 AM - 6 PM CET), Dedicated customer success manager for enterprise customers, Online knowledge base and documentation, Video training materials, and Regular check-ins to optimize performance.

Yes! We include training as part of our service: Initial onboarding session for all team members, Best practices workshops, Regular webinars on new features, Custom training sessions for enterprise customers, and Ongoing support for questions and optimization. Our goal is to ensure your team gets maximum value from the agents.

Our support response times are: Critical issues (service down): 4 hours, General questions: 24 hours, Feature requests: 72 hours, Billing questions: 12 hours. Enterprise customers receive priority support with faster response times and dedicated support channels.

Absolutely! We provide ongoing optimization support including: Monthly performance reviews, Recommendations for improvements, Workflow optimization consultations, Custom rule adjustments, and Advanced features training. Our customer success team proactively identifies opportunities to enhance your results.

Yes, we provide comprehensive enterprise solutions including: Custom agent development for specific business processes, Volume pricing for multiple agents, Dedicated customer success manager, Priority support and SLA guarantees, Advanced security and compliance features, and Custom integrations and workflows.

Absolutely! We specialize in custom agent development. Our process includes: Business process analysis and requirements gathering, Custom AI model development and training, Integration with your specific systems and workflows, Testing and quality assurance, and Ongoing optimization and support. Custom projects typically start at €2,500.

We serve businesses across all industries including: E-commerce and retail, Professional services (legal, accounting, consulting), Healthcare and medical practices, Real estate agencies, Technology companies, Manufacturing and logistics, Financial services, and Education. Our agents adapt to industry-specific requirements.

Yes, we provide white-label solutions for agencies and technology partners who want to offer AI automation to their clients. This includes: Branded agent interfaces, Partner training and certification, Marketing materials and support, Revenue sharing programs, and Technical integration support.